[rt-users] scrip order

[Lim, Justin]

I am trying to do 2 things when a ticket is created.
 
first is to extract some of the content and input it into custom fields
then sends an auto response with the contents of the custom fields.
 
I have renamed the templates and script names in alphabetical order but
the auto response is still being sent before the custom fields are
extracted so the auto response is sending out blank fields.
 
is there any other way of doing this ?
 
Thanks
 
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