[rt-users] New RT 3.4.5 install - rt-mailgate install

Niels Huylebroeck niels at bubbles-it.be
Thu Jun 22 10:34:37 EDT 2006


Lorell Hathcock wrote:
> That does not say how to set up the user in RT.  I created a user
> called mailman.  This is probably where I'm going astray, but I do not
> see any special settings that designate this user as the user which
> can receive mail.
There should be no need for a separate user to inject mail using
rt-mailgate.
> I added the following line to /etc/aliases:
>  
> support:        "/opt/rt3/bin/rt-mailgate --queue '00-Incoming Email'
> --action correspond --url http://support.emcsol.com/"
If this is a true copy&paste line it has an error, try replacing with
support:        "|/opt/rt3/bin/rt-mailgate --queue\"'00-Incoming Email\"
--action correspond --url \"http://support.emcsol.com/\"
<http://support.emcsol.com/>"

I'm not 100% sure about replacing the ' with " but this is how I use it
and it works.
> and ran newaliases.
on a sidenote, please supply which MTA you're using.
>  
> When I add the --debug option to the command, I get this:
>  
> [root at tickets bin]# /opt/rt3/bin/rt-mailgate --queue '00-Incoming
> Email' --action correspond --url http://support.emcsol.com --debug
> test
> Connecting to http://support.emcsol.com/REST/1.0/NoAuth/mail-gateway
> at /opt/rt3/bin/rt-mailgate line 99, <> line 1.
I have never tried the --debug option so don't know how it should respond.
> It makes me think that the permissions on my designated user are not
> set up correctly.
Depends a bit on what your MTA shows in it log files, does your mail
bounce or does it not appear in queue ?
> Thoughts?  Thanks!
Hope this helps you.

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