[rt-users] New RT 3.4.5 install - rt-mailgate install

[Niels Huylebroeck]

Lorell Hathcock wrote:
> That does not say how to set up the user in RT.  I created a user
> called mailman.  This is probably where I'm going astray, but I do not
> see any special settings that designate this user as the user which
> can receive mail.
There should be no need for a separate user to inject mail using
rt-mailgate.
> I added the following line to /etc/aliases:
>  
> support:        "/opt/rt3/bin/rt-mailgate --queue '00-Incoming Email'
> --action correspond --url http://support.emcsol.com/"
If this is a true copy&paste line it has an error, try replacing with
support:        "|/opt/rt3/bin/rt-mailgate --queue\"'00-Incoming Email\"
--action correspond --url \"http://support.emcsol.com/\"
<http://support.emcsol.com/>"

I'm not 100% sure about replacing the ' with " but this is how I use it
and it works.
> and ran newaliases.
on a sidenote, please supply which MTA you're using.
>  
> When I add the --debug option to the command, I get this:
>  
> [root at tickets bin]# /opt/rt3/bin/rt-mailgate --queue '00-Incoming
> Email' --action correspond --url http://support.emcsol.com --debug
> test
> Connecting to http://support.emcsol.com/REST/1.0/NoAuth/mail-gateway
> at /opt/rt3/bin/rt-mailgate line 99, <> line 1.
I have never tried the --debug option so don't know how it should respond.
> It makes me think that the permissions on my designated user are not
> set up correctly.
Depends a bit on what your MTA shows in it log files, does your mail
bounce or does it not appear in queue ?
> Thoughts?  Thanks!
Hope this helps you.

-- 
Vriendelijke groeten,          ^ Bubbles IT
                               ^ Oude Heerweg 175
Niels Huylebroeck              ^ 9160 Lokeren, Belgie
Systeembeheerder, Programmeur  ^ Tel: +32(0)9/355 13 31
niels at bubbles-it.be            ^ Fax: +32(0)9/355 13 41

.. Key         : http://www.bubbles-it.be/pgp/niels.asc            ..
.. Fingerprint : 3885 CC0B C7A4 78CC 47DE 47AF 896A 6C40 80FA AF0F ..
.. Keyserver   : http://pgp.mit.edu            Key-ID : 0x80FAAF0F ..

A diplomat is a person who can tell you to go to hell in such a way
that you actually look forward to the trip.
- Caskie Stinnett, "Out of the Red"

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20060622/e0f79853/attachment.htm>