[rt-users] How to setup RT users and groups?

[Kenneth Crocker]

Gilmar,

	You said, "I think it's not possible to make this kind of access 
control within the same queue... Am I mistaken?". If I understood your 
question correctly, the answer is "Yes", you could set up different 
access rights for any number of groups you want to access the Queue. We 
have a variety of Queues and groups where 1 Queue may have several 
groups with different types of access as well as many groups that have 
different types of access to several different Queues. It's all in the 
way you configure your Queues.

Kenn
LBNL

Gilmar Santos Jr wrote:
> Zhiming Liu escreveu:
>> Hi, How to setup RT users and groups that users can
>> only ShowTicket in their own group. Group users can
>> see the tickets, other group users can't. Thanks for
>> help, Zhiming.
>>   
> Hi,
> You can create as many queues as you as there are groups and turn on
> "SeeQueue" and "ShowTicket" for each one related to each group.
> Ex. There are the A, B and C groups. I create the A_Queue, B_Queue and
> C_Queue, and then on turn on the SeeQueue, ShowTicket, etc permission on
> A_Queue to A group and so on...
> 
> I think it's not possible to make this kind of access control within the
> same queue... Am I mistaken?
> 
> --
> Gilmar Santos Jr
> 
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