[rt-users] Mail Gateway Help - Angelo Christou<christou44 at yahoo.com>

[Newman, Austin]

Lewis said:
Since I don't know anything about exchange maybe I am way off base here
but why can't exchange just forward any mail to the address onto the rt
address on the rt server?


I think that would be a possibility. I actually wanted to go this route,
but my boss was happy using the fetchmail solution.

I am not an expert on this stuff, but I *think* the setup you mentioned
would entail setting an MX Record in the DNS (can anyone confirm this)
(my boss told me DNS was off limits to me). Then I believe you are
correct about Exchange having an option where you could forward to
whatever at rtserver.yourdomain.com. You would also then have to make sure
sendmail, Postfix, Qmail or Procmail were installed correctly on the
rtserver.yourdomain.com.

So, hence, fetchmail basically fits our needs, and wasn't terribly
difficult to setup. Angelo, please let us know how things turn out for
you.

Regards,
Austin



-----Original Message-----
From: Lewis Bergman [mailto:lbergman at wtxs.net] 
Sent: Friday, March 10, 2006 11:35 AM
To: Newman, Austin
Subject: Re: [rt-users] Mail Gateway Help - Angelo Christou
<christou44 at yahoo.com>

Newman, Austin wrote:
> Angelo:
> 
> I have a very similar setup as you do. I use fetchmail to grab 
> messages from a specific account from an Exchange Server. The ONE 
> thing that DOES not work in my setup, is that I cannot REPLY to a 
> TICKET or ADD CORRESPONDENCE to a TICKET via email; I must use the Web

> Interface after the TICKET is received into RT. However, this setup 
> works very well for us. Their may be a way to fix this, but it's been 
> pretty low on my to-do list.
> 
> Here is a snippet from my fetchmailrc configuration file. Note, you 
> mentioned your Exchange server is OUTSIDE the local network. I don't 
> know what kind of implications this would entail. You may need (I'm 
> not an Exchange guru) to enable POP3 access for the specific account 
> on the Exchange server.
Since I don't know anything about exchange maybe I am way off base here
but why can't exchange just forward any mail to the address onto the rt
address on the rt server?

--
Lewis Bergman
Texas Communications
4309 Maple St.
Abilene, TX 79602-8044
Off. 325-691-3301
Cell 325-439-0533
fax  325-695-6841