[rt-users] notify admincc on create problem

[Ken Crocker]

Marcos,

    Then I would check the "SeeOutgoingMail" provoledge on an "Everyone" 
basis and make sure you've got some AdminCc's to receive the e_mails. 
Other than that, unless I'm looking at your configuration, it' shard to 
advise.

Kenn

Marcos Athanasoulis wrote:

> Thanks -- the problem, however, is not that I don't want the scrip -- 
> I do -- it just doesn't work... I actually do want it globally and it 
> is set-up globally -- but no admincc notify goes out. 
>  
> Not sure if this attachment will get through to the list -- but I have 
> attached a jpg of the screen showing that the global scrip "notify 
> admincc on create using template transaction" is in place.  But the 
> ticket history never reports an email being sent to the admincc on 
> create -- only on reply or comment.
>  
> Thanks for anyone's thoughts or guidance on this or on how I can 
> trace/log what might be happening.
>  
> Marcos
>
>
>  
> On 3/15/06, *Ken Crocker* <KFCrocker at lbl.gov 
> <mailto:KFCrocker at lbl.gov>> wrote:
>
>     Marcos,
>
>        You do not have to use the global scrips, if there are some you do
>     not want. Simply turn off all the global ones and create what you
>     need
>     for each Queue that you want E_mail on. Set up the priviledge
>     "SeeOutgoingMail" for those admincc'c and then create a scrip
>     triggered
>     by the 'oncreate' action.
>
>     Kenn
>
>     Marcos Athanasoulis wrote:
>
>     >Hello,
>     >
>     >I helped install RT for a non-profit that I advise and everything
>     >works great -- except that no admincc notice goes out on ticket
>     >creation.  I have a stock install with a few users and the
>     permissions
>     >all set up with the default recommendations.  The admincc works on
>     >correspondence and comments -- just not on create.  It is not that it
>     >is not received -- it is not shown in the ticket as even being sent
>     >out -- only the autoreply is listed. And I am testing with a
>     different
>     >email than the one set to receive the admincc -- so it is not that it
>     >is just not sending info to the person who did the update. So two
>     >questions:
>     >
>     >1. Any ideas what might be going on?
>     >
>     >2. How can I turn on debugging level logging?  I put the lines to log
>     >to a file with level debug in my RT_SiteConfig.pm -- but they don't
>     >seem to be taking effect. Do I somehow need to tell RT to re-read the
>     >file?  (tried restarting apache on a lark -- no change)
>     >
>     >This is freebsd with RT 3.4 -- though again absolutely everything
>     else
>     >works, notifying, incoming email etc.
>     >
>     >Thanks!
>     >
>     >Marcos
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