[rt-users] notify admincc on create problem

[Marcos Athanasoulis]

I added "ShowOutgoingMail" privilege for "Everyone" and still no
notification send to admincc's on create.

Can anyone point me to directions on how I can turn on logging to a file so
I can try to get to the bottom of this?

Thanks,

Marcos


On 3/15/06, Ken Crocker <KFCrocker at lbl.gov> wrote:
>
> Marcos,
>
>     Then I would check the "SeeOutgoingMail" provoledge on an "Everyone"
> basis and make sure you've got some AdminCc's to receive the e_mails. Other
> than that, unless I'm looking at your configuration, it' shard to advise.
>
> Kenn
>
>
> Marcos Athanasoulis wrote:
>
> Thanks -- the problem, however, is not that I don't want the scrip -- I do
> -- it just doesn't work... I actually do want it globally and it is set-up
> globally -- but no admincc notify goes out.
>
> Not sure if this attachment will get through to the list -- but I have
> attached a jpg of the screen showing that the global scrip "notify admincc
> on create using template transaction" is in place.  But the ticket history
> never reports an email being sent to the admincc on create -- only on reply
> or comment.
>
> Thanks for anyone's thoughts or guidance on this or on how I can trace/log
> what might be happening.
>
> Marcos
>
>
>
> On 3/15/06, Ken Crocker <KFCrocker at lbl.gov> wrote:
> >
> > Marcos,
> >
> >    You do not have to use the global scrips, if there are some you do
> > not want. Simply turn off all the global ones and create what you need
> > for each Queue that you want E_mail on. Set up the priviledge
> > "SeeOutgoingMail" for those admincc'c and then create a scrip triggered
> > by the 'oncreate' action.
> >
> > Kenn
> >
> > Marcos Athanasoulis wrote:
> >
> > >Hello,
> > >
> > >I helped install RT for a non-profit that I advise and everything
> > >works great -- except that no admincc notice goes out on ticket
> > >creation.  I have a stock install with a few users and the permissions
> > >all set up with the default recommendations.  The admincc works on
> > >correspondence and comments -- just not on create.  It is not that it
> > >is not received -- it is not shown in the ticket as even being sent
> > >out -- only the autoreply is listed. And I am testing with a different
> > >email than the one set to receive the admincc -- so it is not that it
> > >is just not sending info to the person who did the update. So two
> > >questions:
> > >
> > >1. Any ideas what might be going on?
> > >
> > >2. How can I turn on debugging level logging?  I put the lines to log
> > >to a file with level debug in my RT_SiteConfig.pm -- but they don't
> > >seem to be taking effect. Do I somehow need to tell RT to re-read the
> > >file?  (tried restarting apache on a lark -- no change)
> > >
> > >This is freebsd with RT 3.4 -- though again absolutely everything else
> > >works, notifying, incoming email etc.
> > >
> > >Thanks!
> > >
> > >Marcos
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>
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