Fwd: [rt-users] notify admincc on create problem

[Marcos Athanasoulis]

 On 3/16/06, Stephen Turner <sturner at mit.edu> wrote:


> Marcos,
>
> Is the Admincc who you expect to receive email the same person as the
> one creating the ticket? If so, the NotifyActor config variable may
> be suppressing the email.
>
> If you turn on debug-level logging in the config file, you should see
> messages in the RT log file concerning which scripts it is running
> and whether or not it finds email recipients for each scrip.
>
> Steve
>
> No -- I am sending the request from a different email address than the
person who is the admincc.

I did turn on logging in the config file -- but nothing is being written to
the log.  Do I need to tell RT to re-read the config file somehow?

Thanks,

Marcos
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