[rt-users] notify admincc on create problem

[Ken Crocker]

Marcos,

    Does your log show that the e_mail is going out at all? maybe the 
e_mail address is not set up right.

Kenn

Marcos Athanasoulis wrote:

> On 3/16/06, *Stephen Turner* <sturner at mit.edu 
> <mailto:sturner at mit.edu>> wrote:
>
>     Marcos,
>
>     Is the Admincc who you expect to receive email the same person as the
>     one creating the ticket? If so, the NotifyActor config variable may
>     be suppressing the email.
>
>     If you turn on debug-level logging in the config file, you should see
>     messages in the RT log file concerning which scripts it is running
>     and whether or not it finds email recipients for each scrip.
>
>     Steve
>
> No -- I am sending the request from a different email address than the 
> person who is the admincc.
>  
> I did turn on logging in the config file -- but nothing is being 
> written to the log.  Do I need to tell RT to re-read the config file 
> somehow?
>  
> Thanks,
>  
> Marcos
>
>  
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20060316/b22e435c/attachment.htm>