[rt-users] Reprioritize tickets in TicketList?

[Michael Erana]

I'll throw in a ditto on this idea... I use a queue to manage Executive Tasks and with the priorities changing like Vista's ship date; It would be nice to have an easy way to change them from one screen.

Michael Eraña, CISSP
CTO
PC Network, Inc.          
eranam at lanusa.com   

 

|=> -----Original Message-----
|=> From: rt-users-bounces at lists.bestpractical.com 
|=> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
|=> Of Jim Meyer
|=> Sent: Thursday, March 23, 2006 1:43 PM
|=> To: Request Tracker Users Mailing List
|=> Subject: [rt-users] Reprioritize tickets in TicketList?
|=> 
|=> Hello!
|=> 
|=> One of my users had a fantastic idea which, after a quick 
|=> search of the wiki and list archives, I don't see has ever 
|=> been suggested.
|=> 
|=> Wouldn't it be nice to be able to quickly reprioritize 
|=> tickets in a TicketList (e.g. on the At A Glance page, in 
|=> Search Results, etc.) in the same fashion you can change 
|=> the sort order of values in a CustomField? Look at 
|=> Configuration->CustomFields and pick your favorite 
|=> enumerated field to see what I mean.
|=> 
|=> This would mean that, if you've got ModifyTicket rights to 
|=> a given ticket, the priority is presented as a text field 
|=> for you to alter and there's a button to that stores them 
|=> all. That's gross oversimplification, but I didn't want to 
|=> write the code in this email.
|=> 
|=> Anyone done something like this? I'm not going to be able 
|=> to get to it for a long time -- if ever -- so I'm hoping 
|=> this inspires someone. =]
|=> 
|=> Thanks!
|=> 
|=> --j
|=> -- 
|=> Jim Meyer, Geek at Large                                    
|=> purp at acm.org
|=> 
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