[rt-users] Who gets to be a Requestor?

[Mike Friedman]

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On Wed, 29 Mar 2006 at 22:07 (-0500), Jesse Vincent wrote:

>> I've been under the impression that RT will add to the Requestor list 
>> for a ticket the origin email address of anyone who corresponds on a 
>> ticket, either to create it or for an existing ticket.
>
> That's not the case. If it were, I could add myself as a requestor on 
> all your tickets by spamming you. That could be kinda dangerous ;)

Jesse,

That makes sense.  I guess I was confused because we have a perl script 
that sends notices to people and also updates RT, including setting the 
Requestors to the recipients of our notices.

Also, since we already get so much spam, we have many tickets whose 
Requestors are spam addresses (i.e., the creators of tickets).  We are 
planning to put up a spam interceptor, but we need to decide on the best 
way to design this, because some incoming mail parcels that look like spam 
actually are legitimate *reports* of spam (where the actual spam is being 
forwarded by the complainant) that we are obligated to handle and track in 
RT as well.

Anyway, thanks for helping me clear my mind.

Mike

_____________________________________________________________________
Mike Friedman                   System and Network Security
mikef at ack.Berkeley.EDU          2484 Shattuck Avenue
1-510-642-1410                  University of California at Berkeley
http://ack.Berkeley.EDU/~mikef  http://security.berkeley.edu
_____________________________________________________________________

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