[rt-users] Cannot assign ticket

[Ruslan Zakirov]

On 5/2/06, William Catlan <wcatlan at doar.com> wrote:
>
> Hello,
>
>
>
> Perl 5.8.6; RT 3.4.5, using MySQL.
>
>
>
> I have messed around with permissions, including SetOwner, ModifyTicket,
> TakeTicket, and StealTicket.
>
>
>
> I cannot assign ownership of a Ticket.
>
>
>
> RT Essentials says:
>
>
> 3.6. Assigning a Ticket
>
> Tickets can have an owner—the user responsible for working on the ticket or
> for coordinating the work. To assign a ticket to someone, go to the People
> form from the ticket display page, and select the user from the Owner
> drop-down list, as shown in Figure 3-7. This list contains the usernames of
> all the users allowed to own tickets in the ticket's current queue.
>
> I try this, and only "Nobody" appears as an option.
Grant right OwnTicket to groups/users who should be able to OwnTicket.
http://wiki.bestpractical.com/?OwnTicket


>
>
>
> Please advise.
>
>
>
> Thanks,
>
>
>
> Bill
>
>
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--
Best regards, Ruslan.