[rt-users] Cannot assign ticket

[William Catlan]

Hello,

 

Perl 5.8.6; RT 3.4.5, using MySQL.

 

I have messed around with permissions, including SetOwner, ModifyTicket,
TakeTicket, and StealTicket.

 

I cannot assign ownership of a Ticket.

 

RT Essentials says:

 


3.6. Assigning a Ticket


Tickets can have an owner-the user responsible for working on the ticket
or for coordinating the work. To assign a ticket to someone, go to the
People form from the ticket display page, and select the user from the
Owner drop-down list, as shown in Figure 3-7
<http://safari.oreilly.com/JVXSL.asp?x=1&mode=section&sortKey=rank&sortO
rder=desc&view=section&xmlid=0596006683/rtessentials-CHP-3-SECT-6&k=20&g
=&srchText=assign&code=&h=1&m=0596006683&l=1&j=list&catid=&s=1&b=1&f=1&t
=1&c=1&u=1&r=&o=1&n=1&d=1&p=1&a=0&page=0#rtessentials-CHP-3-FIG-7> .
This list contains the usernames of all the users allowed to own tickets
in the ticket's current queue.

I try this, and only "Nobody" appears as an option.  

 

Please advise.

 

Thanks,

 

Bill

 

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