[rt-users] Move tickets between queues

[Steven E. Ames]

Followup question that's been bothering me for a bit.

If you change the ticket (using Basics) to a Queue that you don't have 'Show Ticket' permissions on then the ticket moves and you are given an error when it tries to display it. That seems to make sense. However if you give people 'Show Ticket' permissions then all the tickets show up on the opening page (top unowned tickets and such). So. Two questions:

1. Is there a way to let someone view a ticket in a queue without having permissions to search or view that entire queue? or
2. Is there a way to make that move not try to display a ticket that it doesn't have permissions to and instead say something graceful like "Ticket Moved to X Queue" and be done with it?

Seeing actual errors bothers people for some reason :)

-Steve

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of Vivek
> Khera
> Sent: Friday, May 05, 2006 3:57 PM
> To: RT-Users list
> Subject: Re: [rt-users] Move tickets between queues
> 
> 
> 
> On May 5, 2006, at 1:54 PM, Don Beethe wrote:
> 
> > We have just started having users enter tickets into a new RT  
> > system and
> > ran into an issue with the users creating tickets in the 
> wrong queues.
> > Is there a way to move the tickets from one queue to another?
> 
> open ticket in browser window, click on Basics in left 
> column, select  
> new queue, click  "save changes"
> 
>