[rt-users] scrip questions

[Roman Steven]

Hi,

I have a need to change ownership of a ticket when the person working on the
ticket is not the owner via a scrip.  But it won't change the owner.  I've
tried the following with no success.

$self->TicketObj->SetOwner( $StaffName,'Force')

$self->TicketObj->SetOwner( $StaffName,'Steal')


Also, how do I specify the encoding in the following:

$self->TicketObj->Comment( Content => $NewContent );

Thanks,
Roman
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