[rt-users] scrip questions

[Ruslan Zakirov]

On 5/12/06, Roman Steven <romansteve at gmail.com> wrote:
> Hi,
>
>  I have a need to change ownership of a ticket when the person working on
> the ticket is not the owner via a scrip.  But it won't change the owner.
> I've tried the following with no success.
>
>  $self->TicketObj->SetOwner( $StaffName,'Force')
>
>  $self->TicketObj->SetOwner( $StaffName,'Steal')
my ($status, $msg) = $self->TicketObj->SetOwner( $StaffName,'Force');
die "Couldn't change owner: $msg" unless $status;

>
>
>  Also, how do I specify the encoding in the following:
>
>  $self->TicketObj->Comment( Content => $NewContent );
Use MIMEObj argument instead if you want to tune the action.

>
>  Thanks,
>  Roman
>
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-- 
Best regards, Ruslan.