[rt-users] RTx::Statistics install issues (found a thread, but no resolution)

[Kelly F. Hickel]

Paul,
	You said that you're moving your RT from one server to another,
was Statistics working before the move?

Did you move it by installing as if a clean installation on the new
server, or did you just copy /opt/rt3?

You definitely should *not* just unpack the archive in /opt/rt3, follow
the instructions in the README file to run make. Since you've unpacked
the archive directly, if it was me, I'd remove /opt/rt3 and start over
(since rt doesn't take that long to install).  The errors that your
seeing don't ring any bells with me as to what the problem is.

-- 

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh at mqsoftware.com


> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Paul Crossman
> Sent: Monday, May 22, 2006 1:25 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] RTx::Statistics install issues (found a thread,but
> no resolution)
> 
> I'm having issues with an RTx::Statistics 1.0.8 installation and this
> thread in the list
> (http://archives.free.net.ph/message/20060105.052158.ffebdbaa.en.html)
> is the exact problem I'm having, however the thread just ends with no
> resolution.  If you are one of the posters having this problem (Bill
> and/or Austin), could you contact me with your eventual solution if
> you
> ever found one?
> 
> I'm moving my RT installation from one RHEL sever to another and the
> link for Statistics doesn't show up on the left column on the new
> server.
> 
> The only strange thing I can see is this error appears on my apache
> error.log.
> 
> [Mon May 22 11:47:08 2006] [error] [client 1.2.3.4] FastCGI: server
> "/opt/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized value
> in
> length at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Resolver/File.pm
> line 52., referer: http://myrtserver.tvguide.com/rt/
> 
> Current config:
> RT 3.4.2
> RHEL 4
> 
> I've tried both using the Makefile and just copying the files to
> /opt/rt3/share.
> 
> I can go to links by hand, but I can't click on any in the Stats
> screens.  I get HTTP errors.
> 
> Example:
> 
> System error
> error:  	could not find component for initial path
> '/RTx/OpenStalled/index.html' (component roots are:
> '/opt/rt3/local/html', '/opt/rt3/share/html')
> context:
> ...
> 200:  	$self->{out_method} = sub { $$bufref .= $_[0] };
> 201:  	}
> 202:  	$self->{use_internal_component_caches} =
> 203:  	$self->{interp}->use_internal_component_caches;
> 204:  	$self->_initialize;
> 205:
> 206:  	return $self;
> 207:  	}
> 208:
> ...
> code stack:
> 	/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:204
> /usr/lib/perl5/site_perl/5.8.5/Class/Container.pm:275
> /usr/lib/perl5/site_perl/5.8.5/Class/Container.pm:353
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:348
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:342
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:123
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:73
> /opt/rt3/bin/mason_handler.fcgi:76
> raw error
> 
> 
> Any help would be appreciated.
> 
> Thanks,
> Paul C.
> 
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