[rt-users] Display User Information

[Craig Moscicki]

Good morning!  We are trying to display information in the More  
about... section of the Basics tab for users.  We want to show the  
Address, Phone Number and Department for our customers.  We are using  
this callback:
/opt/rt36prod/local/html/Callbacks/local/Ticket/Elements/ 
ShowRequestor/AboutThisUser
with this code:
<%args>
$requestor => undef
</%args>
<strong>Address:</strong> <%$requestor->Address1%><br/>
<strong>Phone:</strong> <%$requestor->WorkPhone%><br/>
<strong>Organization:</strong> <%$requestor->Organization%><br/>

Everything shows up fine for us as administrators, but our normal  
techs only see the Organization info.  They see words Address and  
Phone bolded, but nothing shows up as far as the actual address or  
phone number.  If we give them the AdminUsers right globally, Address  
and Phone information show up, but we don't want to give that right  
when we only need them to be able to view the information.  Does  
anyone have any idea why Address and Phone wouldn't show up, but  
Organization does?  Or what we can do to solve the problem?  We are  
using RT 3.6.0rc2 if it makes a difference.  Please let me know if  
you need any other info.  Thanks!

Craig Moscicki
moscicki at geneseo.edu