[rt-users] Display User Information
Todd Chapman
todd at chaka.net
Wed May 24 11:22:31 EDT 2006
See sub _OverlayAccessible in lib/RT/Users_Overlay.pm.
On Wed, May 24, 2006 at 10:49:26AM -0400, Craig Moscicki wrote:
> Good morning! We are trying to display information in the More
> about... section of the Basics tab for users. We want to show the
> Address, Phone Number and Department for our customers. We are using
> this callback:
> /opt/rt36prod/local/html/Callbacks/local/Ticket/Elements/
> ShowRequestor/AboutThisUser
> with this code:
> <%args>
> $requestor => undef
> </%args>
> <strong>Address:</strong> <%$requestor->Address1%><br/>
> <strong>Phone:</strong> <%$requestor->WorkPhone%><br/>
> <strong>Organization:</strong> <%$requestor->Organization%><br/>
>
> Everything shows up fine for us as administrators, but our normal
> techs only see the Organization info. They see words Address and
> Phone bolded, but nothing shows up as far as the actual address or
> phone number. If we give them the AdminUsers right globally, Address
> and Phone information show up, but we don't want to give that right
> when we only need them to be able to view the information. Does
> anyone have any idea why Address and Phone wouldn't show up, but
> Organization does? Or what we can do to solve the problem? We are
> using RT 3.6.0rc2 if it makes a difference. Please let me know if
> you need any other info. Thanks!
>
> Craig Moscicki
> moscicki at geneseo.edu
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
>
> We're hiring! Come hack Perl for Best Practical:
> http://bestpractical.com/about/jobs.html
More information about the rt-users
mailing list