[rt-users] Shared Search for Tickets Resolved by "me"

[Kenneth Crocker]

Steve Waltner wrote:
> I would like to create a Shared Search on RT 3.4.4 which queries for 
> tickets that "I" resolved during the last month. The problem is I 
> can't figure out how to tell the search engine to query for "me" based 
> on who is currently logged into the web interface. I'm very new to 
> using RT, so I probably have simply overlooked something simple.
>
> I currently have the following as my Saved Search, which works fine 
> for myself....
>
> Owner = 'swaltner'
> AND Status = 'resolved'
> AND Resolved < 'Today'
> AND Resolved > '-35 Days'
>
> The problem comes when I save this into the shared searches with our 
> other group members. jdoe doesn't want to search for tickets that 
> swaltner owned, they are interested in tickets that are owned by jdoe. 
> Granted each user can load the shared search, update it with their 
> name, and save it into their personal saved searches, but that isn't 
> convenient and doesn't make sure that everyone is using the same queries.
>
> Hopefully there is a keyword like "myself" (similar to "today" for the 
> date searches) that would help here. I've looked through the mailing 
> list archives and on the Wiki, but don't seem to find anything useful 
> there. Any assistance would be greatly appreciated.
>
> Steve
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Steve,

    Don't think so. I think RT was designed to give flexibility but the 
cost is a little work like saving a query with a different search name 
to make it specific. You might be able to create a scrip that has a 
variable the searcher fills in and then runs but, that takes work and RT 
won't do it for you outright. Gotta spend some to get some.

Kenn