[rt-users] Shared Search for Tickets Resolved by "me"

Steve Waltner steve.waltner at lsi.com
Wed May 24 12:14:22 EDT 2006


Todd,

Thanks for the suggestion. As you suspected, this appears to be a  
feature that is being added in 3.6. This returned no results for me,  
when Owner = 'swaltner' returned 19 tickets.

We'll keep an eye out for the release of 3.6.0 and upgrade to that  
when it gets released.

Steve

On May 24, 2006, at 10:26 AM, Todd Chapman wrote:
> Try: Owner = '__CurrentUser__'
>
> I think that only works in 3.6 though.
>
> -Todd
>
> On Wed, May 24, 2006 at 09:47:37AM -0500, Steve Waltner wrote:
>> I would like to create a Shared Search on RT 3.4.4 which queries for
>> tickets that "I" resolved during the last month. The problem is I
>> can't figure out how to tell the search engine to query for "me"
>> based on who is currently logged into the web interface. I'm very new
>> to using RT, so I probably have simply overlooked something simple.
>>
>> I currently have the following as my Saved Search, which works fine
>> for myself....
>>
>> Owner = 'swaltner'
>> AND Status = 'resolved'
>> AND Resolved < 'Today'
>> AND Resolved > '-35 Days'
>>
>> The problem comes when I save this into the shared searches with our
>> other group members. jdoe doesn't want to search for tickets that
>> swaltner owned, they are interested in tickets that are owned by
>> jdoe. Granted each user can load the shared search, update it with
>> their name, and save it into their personal saved searches, but that
>> isn't convenient and doesn't make sure that everyone is using the
>> same queries.
>>
>> Hopefully there is a keyword like "myself" (similar to "today" for
>> the date searches) that would help here. I've looked through the
>> mailing list archives and on the Wiki, but don't seem to find
>> anything useful there. Any assistance would be greatly appreciated.
>>
>> Steve
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>>
>> We're hiring! Come hack Perl for Best Practical:
>> http://bestpractical.com/about/jobs.html




More information about the rt-users mailing list