[rt-users] scrip questions

[Roman Steven]

Thanks Ruslan.

When I force the new owner, I now get the following result:

forcing owner change works, I see the transcation but then it gets reverted
back.

I've checked for other scrips which may do this, but they do not exist.


RT_System Owner forcibly changed from jane done to john doe

but then generates:

john doe - Given to jane doe

Thanks again,
Roman


On 5/27/06, Ruslan Zakirov <ruslan.zakirov at gmail.com> wrote:
>
> On 5/12/06, Roman Steven <romansteve at gmail.com> wrote:
> > Hi,
> >
> >  I have a need to change ownership of a ticket when the person working
> on
> > the ticket is not the owner via a scrip.  But it won't change the owner.
> > I've tried the following with no success.
> >
> >  $self->TicketObj->SetOwner( $StaffName,'Force')
> >
> >  $self->TicketObj->SetOwner( $StaffName,'Steal')
> my ($status, $msg) = $self->TicketObj->SetOwner( $StaffName,'Force');
> die "Couldn't change owner: $msg" unless $status;
>
> >
> >
> >  Also, how do I specify the encoding in the following:
> >
> >  $self->TicketObj->Comment( Content => $NewContent );
> Use MIMEObj argument instead if you want to tune the action.
>
> >
> >  Thanks,
> >  Roman
> >
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>
> --
> Best regards, Ruslan.
>
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