[rt-users] Reply Button

[Kristopher Lusk]

Hi List,

 

Hope everyone is doing well.  Let's say that Bill has added a Comment
(question) to a ticket that he does not own, nor is he a watcher on - he is
just someone who is concerned about that ticket's progress.  Tom, the
ticket's owner, clicks the Reply button on Bill's Comment to answer his
question.  The ticket is updated with Tom's answer, but Bill never receives
that answer via email.

 

Is there a manual scrip that would email that reply to Bill?

Is the only solution for Bill to add himself as a watcher when he adds a
Comment, so that he will be notified when there is a reply?

Please Advise.

 

Thank you,

Kris

 

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