[rt-users] Reply Button

[Ruslan Zakirov]

Two additional solutions:
1) Add commenter to the Cc list on Comment with scrip, so Bill
wouldn't need to add himself mannually
2) Allow Bill to comment only when he is watcher and add action
'Watch' on the ticket display page, so he click watch then click
comment


On 5/30/06, Kristopher Lusk <klusk at brit.com> wrote:
>
> Hi List,
>
> Hope everyone is doing well.  Let's say that Bill has added a Comment
> (question) to a ticket that he does not own, nor is he a watcher on – he is
> just someone who is concerned about that ticket's progress.  Tom, the
> ticket's owner, clicks the Reply button on Bill's Comment to answer his
> question.  The ticket is updated with Tom's answer, but Bill never receives
> that answer via email.
>
> Is there a manual scrip that would email that reply to Bill?
>
> Is the only solution for Bill to add himself as a watcher when he adds a
> Comment, so that he will be notified when there is a reply?
>
> Please Advise.
>
> Thank you,
>
> Kris
>
>
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-- 
Best regards, Ruslan.