[rt-users] Merge Ticket Rights

Jared Hanks jmhanks1373 at hotmail.com
Wed Nov 1 16:25:42 EST 2006


Hello,

I am having an issue with merging tickets.  I have a group set up that has 
permissions to ModifyTickets in Queue1, but not in Queue2.  If I have a 
ticket in Queue1 I can merge into a ticket that is in Queue2.  My 
understanding is you have to have ModifyTicket permissions for both tickets. 
  In this case I only have modify ticket permissions on 1 ticket, but it 
still allows the ticket to merge.

Any ideas?

Thanks,
Jared

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