[rt-users] Required:Resolved Tickets closes automatically after 7 days

[Mathew]

I'm fairly certain when a ticket is resolved it is closed.

Mathew

Tanu Mehrotra wrote:
> Hi Folks,
>  
> As required by our users that if the ticket has been resolved and no
> status has been changed for 7 days the ticket should automatically get
> closed and cannot be open again.
>  
> Please adivice how should I take up this work.
>  
>  
>  
> Regards
>  
> Tanu
> 
> 
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