[rt-users] Mandatory fields in Self Service tickets

[Michael Lederman]

Hi everyone.  I'm setting up RT 3.6.1 on a Fedora core 4 server for a
small organization.  Most of the users will just be logging in as
unprivileged users and submitting tickets via Self Service.  But for
some reason I cannot get it to enforce mandatory custom fields in that
view.  Under the new ticket page for a privileged user it works fine,
but under Self Service it doesn't enforce.  I searched the archives and
wiki and found other people asking about the same issue but no actual
resolutions posted.  Does this work for anyone else?  If so, did you
have a work around or is something broken in my configuration?

 

Also, has anyone seen any modules to insert queue specific instructions
into the new ticket screen?  It seems like a pretty basic thing but
every combination of search terms I've come up with returns thousands of
unrelated hits.

 

Thanks

Mike

 

--

Michael Lederman

Director of Information Technology
Alvin Ailey American Dance Theater

 

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