[rt-users] StockAnswers for RT

[Mathew Snyder]

I'm having a hard time following your installation instructions.  Is
${RT_USER} supposed to be the rt user created for the database or is it
supposed to be the user which owns all the files under the rt directory?

I've created all the directories and chowned them to the user which owns
the directories/files, restarted httpd and I don't see anything either
under Tools or Configuration->Tools.  What am I looking for?

Mathew Snyder

Kris Merrill wrote:
> StockAnswers for RT is a solution for allowing users to insert
> predefined templates into their replies. This might be useful for people
> who are looking for an alternative to RTFM.
> 
> Just like its original predecessor, it requires client-side JavaScript
> to be activated.  The rewritten version has a configuration editor
> (Admin/Tools/StockAnswersConfiguration.html) and a template editor
> (Tools/StockAnswers) that can save and restore backup copies of original
> modifications.
> 
> Please see the Wiki page at:
> http://wiki.bestpractical.com/index.cgi?StockAnswers
> 
> Cheers!
> -K
>