[rt-users] Newbie question regarding Custom Fields in Templates

[Bill Weaver]

I spent the day in the RT Essentials book and on the Wiki trying to figure out how to create a custom Template that will autoreply. These autoreplies are in response to a request for information in a sales queue. I've got everything working except that I can't seem to get to a custom value I need into the Template. 

Basically we have a webform that emails the data to RT. I was able to scrape the email and get the values into the custom fields (using ExtractCustomFieldValues) - one of those values is the email address they want to be contacted at. When I try to reference that within a Template like this: 

To: {$Ticket->FirstCustomFieldValue('Email');} 

It returns undef. I know the value is there in the ticket - I can see it on the screen. The field is called Email. So what am I doing wrong? I've researched what I could and fought with it all day - I need some help please! 

Thanks! 

-- 
"If there were no God, there would be no Atheists." - G. K. Chesterson 

Bill Weaver 
Director of Engineering 
Amicus, Inc. 
512-531-3463 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20061109/3f293312/attachment.htm>