[rt-users] Broken link in tickets I own table from RT at a glance page.

[John Arends]

I looked at the code for both (I'm no Perl whiz) but it looks like the 
same variable is being used in both places, so I'm confused why its 
breaking only for that one section.

Sean Johnson wrote:
> I'm seeing the same effect. It works fine for everyone but one specific 
> user.
> 
> I'm also running 3.6.1
> 
> John Arends wrote:
>> I am having the exact same problem and was about to send email about 
>> it. The only place I have the problem is in the 10 highest priority 
>> tickets I own section. Everything else works properly as www.me.com/rt/
>>
>> James Mitchell wrote:
>>> I am having a minor problem with my installation of RT.
>>>
>>> On my RT at a glance page, in my "10 highest priority tickets I own" 
>>> table, the ID correctly links to 
>>> http://intranetb/rt/Ticket/Display.html?id=6 but the subject links to 
>>> http://intranetb/Ticket/Display.html?id=6
>>>
>>> My RT is set up to live at http://intranetb/rt so, as you'll see, 
>>> when I click on ticket number it works but not when I click on the text.
>>>
>>> This isn't a problem in the "10 newest unowned tickets" table.
>>>
>>> What do I have to change to remove this broken link?
>>>
>>> I've had a poke around some of the files under share/html (notably 
>>> Elements/QueueSummary Elements/CollectionAsTable/Header 
>>> Elements/CollectionAsTable/Row and Elements/Chart) but I don't know 
>>> enough to pin down what to change.
>>>
>>> FYI - I'm pretty sure I'm using RT version 3.6.1
>>>
>>> If this has been reported and solved before I apologise - I did 
>>> several searches!
>>>
>>> Any help would be greatly appreciated.
>>>
>>> Thanks,
>>>
>>> James
>>>
>>> +++++
>>>
>>> Unless expressly stated otherwise, the contents of and attachments to 
>>> this email represents only the views of the sender as expressed to 
>>> the intended recipient. It does not necessarily represent the view of 
>>> the company and is not intended to place any legal obligation upon 
>>> the company, nor does it commit the company to any course of action 
>>> or contractual undertaking. If you are not the intended recipient of 
>>> this message/information, please inform the sender by return of mail 
>>> and destroy the message and any attachments. Use or disclosure of any 
>>> of the contents of the message by unauthorised persons may result in 
>>> legal action being taken.
>>>
>>> +++++
>>>
>>>
>>> ------------------------------------------------------------------------
>>>
>>> _______________________________________________
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>> Community help: http://wiki.bestpractical.com
>>> Commercial support: sales at bestpractical.com
>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
>>> Buy a copy at http://rtbook.bestpractical.com
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
>> Buy a copy at http://rtbook.bestpractical.com