[rt-users] Broken link in tickets I own table from RT at a glance page.

[John Arends]

I've spent quite a bit more time on this and can't seem to find the 
problem. Since 3 of us are having this issue, is it possible this is a bug?

John Arends wrote:
> I looked at the code for both (I'm no Perl whiz) but it looks like the 
> same variable is being used in both places, so I'm confused why its 
> breaking only for that one section.
> 
> Sean Johnson wrote:
>> I'm seeing the same effect. It works fine for everyone but one 
>> specific user.
>>
>> I'm also running 3.6.1
>>
>> John Arends wrote:
>>> I am having the exact same problem and was about to send email about 
>>> it. The only place I have the problem is in the 10 highest priority 
>>> tickets I own section. Everything else works properly as www.me.com/rt/
>>>
>>> James Mitchell wrote:
>>>> I am having a minor problem with my installation of RT.
>>>>
>>>> On my RT at a glance page, in my "10 highest priority tickets I own" 
>>>> table, the ID correctly links to 
>>>> http://intranetb/rt/Ticket/Display.html?id=6 but the subject links 
>>>> to http://intranetb/Ticket/Display.html?id=6
>>>>
>>>> My RT is set up to live at http://intranetb/rt so, as you'll see, 
>>>> when I click on ticket number it works but not when I click on the 
>>>> text.
>>>>
>>>> This isn't a problem in the "10 newest unowned tickets" table.
>>>>
>>>> What do I have to change to remove this broken link?
>>>>
>>>> I've had a poke around some of the files under share/html (notably 
>>>> Elements/QueueSummary Elements/CollectionAsTable/Header 
>>>> Elements/CollectionAsTable/Row and Elements/Chart) but I don't know 
>>>> enough to pin down what to change.
>>>>
>>>> FYI - I'm pretty sure I'm using RT version 3.6.1
>>>>
>>>> If this has been reported and solved before I apologise - I did 
>>>> several searches!
>>>>
>>>> Any help would be greatly appreciated.
>>>>
>>>> Thanks,
>>>>
>>>> James
>>>>
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>>>>
>>>>
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>>>>
>>>>
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> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy 
> a copy at http://rtbook.bestpractical.com