[rt-users] Broken link in tickets I own table from RT at a glance page.

John Arends jarends at uiuc.edu
Fri Nov 17 12:45:34 EST 2006


I found this link:

http://lists.fsck.com/pipermail/rt-devel/2006-August/008779.html

Where Jesse says it was applied. Does this mean if I'm running 3.6.1 
(that I just installed last week) the patch should already be applied to 
that version?

Roy El-Hames wrote:
> John;
> This is a bug and from memory Jim Meyer have submitted a fix/patch a 
> month or so ago (sorry can't find the link)..have you searched the list 
> archive??
> Roy
> 
> John Arends wrote:
>> I've spent quite a bit more time on this and can't seem to find the 
>> problem. Since 3 of us are having this issue, is it possible this is a 
>> bug?
>>
>> John Arends wrote:
>>> I looked at the code for both (I'm no Perl whiz) but it looks like 
>>> the same variable is being used in both places, so I'm confused why 
>>> its breaking only for that one section.
>>>
>>> Sean Johnson wrote:
>>>> I'm seeing the same effect. It works fine for everyone but one 
>>>> specific user.
>>>>
>>>> I'm also running 3.6.1
>>>>
>>>> John Arends wrote:
>>>>> I am having the exact same problem and was about to send email 
>>>>> about it. The only place I have the problem is in the 10 highest 
>>>>> priority tickets I own section. Everything else works properly as 
>>>>> www.me.com/rt/
>>>>>
>>>>> James Mitchell wrote:
>>>>>> I am having a minor problem with my installation of RT.
>>>>>>
>>>>>> On my RT at a glance page, in my "10 highest priority tickets I 
>>>>>> own" table, the ID correctly links to 
>>>>>> http://intranetb/rt/Ticket/Display.html?id=6 but the subject links 
>>>>>> to http://intranetb/Ticket/Display.html?id=6
>>>>>>
>>>>>> My RT is set up to live at http://intranetb/rt so, as you'll see, 
>>>>>> when I click on ticket number it works but not when I click on the 
>>>>>> text.
>>>>>>
>>>>>> This isn't a problem in the "10 newest unowned tickets" table.
>>>>>>
>>>>>> What do I have to change to remove this broken link?
>>>>>>
>>>>>> I've had a poke around some of the files under share/html (notably 
>>>>>> Elements/QueueSummary Elements/CollectionAsTable/Header 
>>>>>> Elements/CollectionAsTable/Row and Elements/Chart) but I don't 
>>>>>> know enough to pin down what to change.
>>>>>>
>>>>>> FYI - I'm pretty sure I'm using RT version 3.6.1
>>>>>>
>>>>>> If this has been reported and solved before I apologise - I did 
>>>>>> several searches!
>>>>>>
>>>>>> Any help would be greatly appreciated.
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>> James
>>>>>>
>>>>>> +++++
>>>>>>
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>>>>>> +++++
>>>>>>
>>>>>>
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>>>>>>
>>>>>>
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