[rt-users] RTFM articles content migration

[Luis Moreno]

Hi Craig, and rt-users

I follow your suggestion and it works, the migration script
(migrate-2.0-to-2.1) needs the previous version of RTFM installed. For
future reference, here is a summary of the migration steps. 

These steps have been tested in a linux 2.6.11-1.1369 box (Fedora Core 4
dist) with Apache/2.0.54, RT 3.4.5, and upgrading RTFM-2.0.4 to RTFM-2.1.40.
Database: PostgreSQL (8.0.7)

. Assuming RTFM 2.0.4 is installed here:/opt/rt3

. In the directory of the RTFM-2.1.40 sources, execute the following
commands:

# perl Makefile.PL
It will ask you path for RT.pm (in our case is /usr/lib/rt/)

. Run the migration script, and redirect the output to a file (just to check
for errors later)
#  perl -I/opt/rt3/lib/ -I/usr/lib/rt/ ./sbin/migrate-2.0-to-2.1 |tee
migrate.out  2>&1

. Install the new RTFM
# make install 

. Upgrade the schema
# for j in `ls etc/upgrade/`; do  for i in schema acl insert; do
/usr/sbin/rt-setup-database  -dba <your_rtdbuser> --dba-password
<your_rtdbuser_password> --action $i  --datadir etc/upgrade/$j; done; done

. Restart the httpd server
# /etc/init.d/httpd restart

. Assign the customfields to the classes>
Login the RT web interface->
Config->RTFM->Custom Fields-><CUSTOM FIELD NAME>->Apply-> Select the classes
the customfield will apply to (the common is to select all) and then click
Send

Thanks Craig and Jesse for your help. 

-luis

> -----Mensaje original-----
> De: Craig Green [mailto:cgreen at sentex.net] 
> Enviado el: Martes, 14 de Noviembre de 2006 11:42 a.m.
> Para: Luis Moreno
> CC: rt-users at lists.bestpractical.com
> Asunto: Re: [rt-users] RTFM articles content migration
> 
> 
> Luis Moreno wrote:
> > Craig. Thanks for your answer.
> >
> > I re run the migrate script (migrate-2.0-to-2.1) just to 
> verify, and I 
> > realice it is failing just before the importing articles 
> (line 109), 
> > with this error:
> >
> > # perl -I/usr/lib/rt/ ./sbin/migrate-2.0-to-2.1 [Mon Nov 13 
> 13:01:30 
> > 2006] [crit]: RT::FM::Article::CurrentUserHasRight
> > Unimplemented in RT::FM::ArticleCollection.
> > (/usr/lib/rt//RT/FM/ArticleCollection_Overlay.pm line 38)
> >  (/usr/lib/rt//RT.pm:295
> >
> > Any idea?
> 
> I've got all of 1 RT / RTFM install + upgrade under my belt.  
> I don't exactly have a whole lot of experience to draw upon, 
> so if you're not seeing one of the exact issues I found and 
> dealt with, it's pretty unlikely that I can help.
> 
> Given that, and relying more on general Perl knowledge than 
> on actual RTFM experience, one of the issues I ran into was that the
> migrate-2.0-to-2.1 script relies on code from your previous 
> RTFM installation.  If you've already installed (i.e. run 
> 'make install') RTFM-2.2.0RC4, then that old code is likely 
> no longer present, and so just re-running the script won't 
> work.  I suggest this because it will then fail when it tries 
> to execute the missing code, and the resulting error will 
> look as it looks above.  In that case, you'll need to restore 
> the old RTFM code from backup or, possibly, the old RTFM 
> version's installation tarball before re-running the script.
> 
> At any rate, to be clear I don't really know and this, in the 
> end, is just a guess.  YMMV.
> 
> Good luck...
> 
> Craig.
> ------