[rt-users] e-mail function

[rtml at cs.jp.yokogawa.com]

Jesse san,



Thank you very much for the quick reply. 
And, I am happy to get a reply from the author of Request Tracker.

I understood about "Content-Type". The user becomes to receive
the email, encoded for ISO-2022-JP.
Please let me know to a slight degree about the email address. 


> It just thinks that there's already a user with that email address.

After this rejection broke out, I got the owner of this email address
to send to RT. RT displayed this email address "abcde at t.fghijkl.yy.zz"
correctly. Then, I performed the "New User" registration using
this ticket. And this registration was successful. 
>From those things, I guess that "abcde at t.fghijkl.yy.zz" was not
registered on the database. 


BTW, I'd like to also try RT of the latest version for an error
message verification.


Tanks,

Shin



> -----Original Message-----
> From: Jesse Vincent [mailto:jesse at bestpractical.com] 
> Sent: Tuesday, November 28, 2006 4:13 AM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] e-mail function
> 
> 
> On Nov 27, 2006, at 1:39 AM, <rtml at cs.jp.yokogawa.com> wrote:
> 
> > Recently, I began to use Request Tracker.
> > Would you please answer the following questions;
> >
> > 1. ISO-2022-JP for "Content-Type".
> > The system corresponding to ISO-2022-JP is popular in Japan.  For  
> > example,
> > the ratio of the mobile phone which can decode UTF-8 is 
> low.  Is it  
> > possible
> > to make Request Tracker correspond to ISO-2022-JP ?
> >
> Yep. Have a look at EmailOutputEncodings in the RT_Config.pm file
> 
> > 2. Some mail addresses are recognized to be illegal.
> > For example, if there is a mail address like 
> "abcde at t.fghijkl.yy.zz",
> > the part  "t." will be recognized to be illegal and RT will refuse.
> > Is there how to correct this?
> 
> I think that you're running into a bad error message that should be  
> better in more recent versions. It just thinks that there's 
> already a  
> user with that email address.
> >
> Best,
> Jesse
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