[rt-users] cannot attach files to a ticket from the web interface

[Jon Daley]

On Thu, 30 Nov 2006, Brian Gallew wrote:
>>>>     I didn't really follow this conversation, so perhaps I missed 
>>>> something.  It isn't a problem with 3.6.1, as that is what I run, and 
>>>> attachments work fine.  (I hadn't ever tried an RTF before, but I just 
>>>> did, and it worked perfectly fine).
>>>>     Are you emailing the attachment, or uploading it via the GUI?  If it 
>>>> is email, perhaps there is something on that end, or a mime module that 
>>>> needs to be upgraded or something?
>
> For me, neither the web UI nor the email gateway work for attachments.  The 
> log shows nothing but complaints about using uninitialized values in lots of 
> components in the 3.6.1-native code.  Seeing the earlier responses about 
> possible bad versions in various supporting libraries, I've updated 
> *everything* except for Perl itself (which is still 5.8.5) and B::Concise. 
> According to CPAN, all other possible libraries are up-to-date.  I've even 
> gone so far as to edit and re-run factory to regenerate the searchbuilder 
> code in lib/RT.  All to no avail.  Any file which contains a NULL is 
> truncated at the first null leaving, e.g., PDFs completely useless.

I run debian testing, though when I installed 3.6.1, it wasn't in testing 
yet, so I think what I did was using the rt-installer, looked for each 
package that it wanted, and installed the debian version of it.  And then 
for anything that wasn't in debian, used cpan to install it.  I do have a 
fair bit of stuff in /usr/local/share/perl, which I think is mostly from 
RT, though I was playing around with webgui at one point.  I do use 5.8.8.

Now that 3.6.1 is in testing, I did check the requirements there to make 
sure I have all the latest versions that it wants, even though I am still 
running the downloaded source version of RT.

Probably a bit hacked up, at least for someone who doesn't run almost 
anything if it doesn't come as a debian package.

PS. Hi Brian - haven't "talked" to you in a while - I just quoted you to 
someone the other day about not knowing that Joe Swenson was the CEO of 
DynaVox...