[rt-users] Whats the best way to involve external persons without loosing control over the ticket

Wed Oct 11 08:55:59 EDT 2006

Hi everybody,

I'd like to ask for a "best practice":

My help helpdesk shall alway have control over the ticket eg be the owner;
on the other hand, they may need to involve additional persons (sub 
contracters, ...)
What's the best way to bring them in the game ?

Any suggestion welcome
Wolfgang

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Wolfgang Fuertbauer (e-Mail: Wolfgang.Fuertbauer at ebewe.com)
EBEWE Pharma                          
Mondseestrasse 11                     
4866  Unterach, Austria
Tel +43 7665 8123 315    Mobile: +43 664 8397987
Fax +43 7665 8123 1487
http://www.ebewe.com
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