[rt-users] Re: [RTusers] managing Spam

[Jay R. Ashworth]

On Sun, Oct 22, 2006 at 12:16:31PM +0300, Brian Gallew wrote:
> As many have mentioned, we use various spam filtering methods and still
> end up with spam tickets (just like our regular mailboxes).  To make
> dealing with this easier, at our site we've done the following:
> 1) Created a queue named "Possible Spam".
> 2) Modified the "N newest unowned tickets" display to have a "SPAM" link
> right next to the "Take" link.  Clicking that link moves the message
> into the SPAM queue and immediately returns you to the "RT at a Glance"
> view.
> 3) Added an action to the list available when viewing a message
> (Comment, Resolve, Take, Steal, SPAM,...).  It behaves as in #2.
> 4) Added a cron job such that every night, any tickets in the Possible
> Spam queue are deleted.
> 5) Added a cron job such that every night, any tickets which have been
> deleted for more than 30 days a shredded.

I'd nominate that as an approach that merits upstreaming, myself.

Cheers,
-- jra
-- 
Jay R. Ashworth                                                jra at baylink.com
Designer                          Baylink                             RFC 2100
Ashworth & Associates        The Things I Think                        '87 e24
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