[rt-users] RT Spam Looping

[Eder Miranda - UNODATA]

Hi all,
please,
A spammer send us a message with a big number of cc:, more than 100.
Then our RT has identified it as a new ticket and all cc: as requestors.
Resuming, all of them are receiving messages from us, causing server
overload and other problems.
Then I 've removed this ticket but  a lot of error messages or unknow users
message came and reopen ticket again.
Could someone help me?
 
Thanks,
 
Eder Miranda
 
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