[rt-users] Help on RT

[Kehinde Orisanaiye]

>
> Hello
>
>
> My name is Kenny. I am entirely new to RT but I will like to make some
> modifications and improvement on an existing RT system.
>
> The following are what I want to accomplish.
>
> 1.        Presently staffs have to manually open tickets when customers
> send emails to then. I want a situation whereby when mails are sent to a
> particular email address, RT automatically creates the ticket and inform a
> staff to act.
>
> 2.        I also want to know where the content of ticket history is being
> stores by the RT system.
>
>  I will appreciate your immediate reply
>
>  Thanks
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20060905/ed359d7e/attachment.htm>