[rt-users] Additions to Status field?

[Schultz, Eric]

> I was under the impression that the Status field entries were 
> from a text file or from the database... but for the life of 
> me I cannot find the location of where the Status field comes 
> from. I want to add to the Status fields... where can I make 
> these changes... 

>From RT_Config.pm:


# {{{ Miscellaneous RT Settings

# You can define new statuses and even reorder existing statuses here.
# WARNING. DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT
# will break horribly.

@ActiveStatus = qw(new open stalled) unless @ActiveStatus;
@InactiveStatus = qw(resolved rejected deleted) unless @InactiveStatus;

# }}}


Just make sure that the status name doesn't exceed the field length for
that column in the Tickets table, which I believe defaults to 10
characters.

Eric Schultz
United Online