[rt-users] Additions to Status field?

[spydrrrrr at gmail.com]

I knew it was under my nose... thanks...! I was looking in the html
directory of the share folder... didn't think of the RT_COnfig file...
I should have looked there first!

Thanks guys!

On 9/15/06, Schultz, Eric <ESchultz at corp.untd.com> wrote:
>
> > I was under the impression that the Status field entries were
> > from a text file or from the database... but for the life of
> > me I cannot find the location of where the Status field comes
> > from. I want to add to the Status fields... where can I make
> > these changes...
>
> >From RT_Config.pm:
>
>
> # {{{ Miscellaneous RT Settings
>
> # You can define new statuses and even reorder existing statuses here.
> # WARNING. DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT
> # will break horribly.
>
> @ActiveStatus = qw(new open stalled) unless @ActiveStatus;
> @InactiveStatus = qw(resolved rejected deleted) unless @InactiveStatus;
>
> # }}}
>
>
> Just make sure that the status name doesn't exceed the field length for
> that column in the Tickets table, which I believe defaults to 10
> characters.
>
> Eric Schultz
> United Online
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>