[rt-users] notify creator of a ticket

[joey]

Roy El-Hames wrote:
> Questions;
> Set($NotifyActor, 1); and did you restart the web server after modifying
> RT_SiteConfig.pm?
[..]
orgs.. thought RT reads its config-files every time it processes an
action :) "apachectl graceful" fixed it..

thanks!


> if the answers to all the above is yes, then your support person will
> most definitely get an email? (providing his/her email address in RT is
> correct)
> Regards;
> Roy
> joey wrote:
>> no, it is not.
>>
>> for ex.:
>> someone calls your support-hotline and leaves his e-mail adress for
>> contact. the support guy *creates* the ticket, but the *requestor* will
>> be the guy who made the call.
>>
>> Tanu Mehrotra wrote:
>>  
>>> whts hrm ??
>>>
>>> i guess notify requestor is equivalent  notifycreator .isn't tht ?
>>>
>>>
>>> -----Original Message-----
>>> From: joey [mailto:spam at j0ey.de] Sent: Tuesday, September 19, 2006
>>> 3:50 PM
>>> To: Tanu Mehrotra
>>> Cc: rt-users at lists.bestpractical.com
>>> Subject: Re: [rt-users] notify creator of a ticket
>>>
>>> hrm,
>>>
>>> condition: on create
>>> action: where-is-the-"notifycreator"-action ?
>>> [...]
>>>
>>> just tried "notfiy other recipients".. without success.
>>>
>>> Tanu Mehrotra wrote:
>>>    
>>>> select various options from ..
>>>>
>>>> Description: Condition:
>>>> Action:
>>>> Template :
>>>> Stage:
>>>>
>>>> -----Original Message-----
>>>> From: joey [mailto:spam at j0ey.de]
>>>> Sent: Tuesday, September 19, 2006 3:38 PM
>>>> To: Tanu Mehrotra
>>>> Subject: Re: [rt-users] notify creator of a ticket
>>>>
>>>> and what to put in the new scrip ? :)
>>>>
>>>> Tanu Mehrotra wrote:
>>>>      
>>>>> just login as root.
>>>>> goto  configuration ->Global->scrips->new scrip
>>>>>
>>>>>
>>>>>  
>>>>>
>>>>>
>>>>> Regards,
>>>>> Tanu
>>>>>
>>>>>
>>>>> -----Original Message-----
>>>>> From: rt-users-bounces at lists.bestpractical.com
>>>>> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of joey
>>>>> Sent: Tuesday, September 19, 2006 3:30 PM
>>>>> To: Marouane Himdi; rt-users at lists.bestpractical.com
>>>>> Subject: Re: [rt-users] notify creator of a ticket
>>>>>
>>>>> Hey,
>>>>>
>>>>> yes.. thats what i tried first - but the creator does not an email.
>>>>>
>>>>> Marouane Himdi wrote:
>>>>>        
>>>>>> Add the entry below in your config file
>>>>>> (/etc/request-trackerxxx/RT_SiteConfig.pm
>>>>>>
>>>>>> Set($NotifyActor, 1);
>>>>>>
>>>>>> Best regards
>>>>>>
>>>>>> Marouane
>>>>>>
>>>>>>
>>>>>> -----Message d'origine-----
>>>>>> De : rt-users-bounces at lists.bestpractical.com
>>>>>> [mailto:rt-users-bounces at lists.bestpractical.com] De la part de
>>>>>> spam Envoyé : mardi 19 septembre 2006 11:30 À :
>>>>>> rt-users at lists.bestpractical.com Objet : [rt-users] notify creator
>>>>>> of a ticket
>>>>>>
>>>>>> Hi there,
>>>>>>
>>>>>> anyone knows where to activate something like "notfiy creator"?! I
>>>>>> want the creator of a ticket (even if he's not the requestor) to
>>>>>> get a confirmation email.
>>>>>>
>>>>>> any hints?
>>>>>> joey
>>>>>> _______________________________________________
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>>>>>>
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>>>>>>
>>>>>>
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>>>>>>
>>>>>>           
>>>>> _______________________________________________
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>>>>>
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>>>>>
>>>>>
>>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly
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>>>>>         
>>>     
>>
>>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>>   
>