[rt-users] writing a custom ticket submission form..?

[Jay Lee]

On Thu, September 21, 2006 9:39 am, amy.rich at tufts.edu wrote:
> We want to start tracking change request documents in RT.  In order to do
>  this, we want to create a custom form that has multiple input textarea
> boxes to make sure that we collect all of the necessary information.  I'd
> like to massage the data from all of those input boxes and make it the
> body of an RT ticket.  What's the best way to go about this without using
> the RT mail interface?

Maybe a custom web based form that can takes all of the data needed (could
even use Javascript and Server side checking to make sure required data is
there).  Then "massage" as neccessary and send it to RT via email in order
to create the ticket?

Jay
-- 
Jay Lee
Network / Systems Administrator
Information Technology Dept.
Philadelphia Biblical University
--