[rt-users] writing a custom ticket submission form..?

[Tim Wilson]

>>> On Thu, Sep 21, 2006 at  9:21 AM, in message
<45129FF8.6060105 at pipex.net>, Roy
El-Hames <rfh at pipex.net> wrote: 
> We had similar requirement and the reason the email interface was not

> preferred is because we wanted interaction, immediate visibility of
what 
> in the ticket via the same web form interface .. I opted for a soap 
> service to create/update and display tickets using soap::lite. 

Roy,

I'd love to know more about this. What does your system look like from
the users' perspective. What kind of immediate feedback do they get?

-Tim


-- 
Tim Wilson, Director of Technology
Buffalo-Hanover-Montrose Schools
214 1st Ave NE   Buffalo, MN  55313
ph: 763.682.8740  fax: 763.682.8743  http://www.buffalo.k12.mn.us