[rt-users] search

[Andrew Nicols]

Further to this, the Home Page Saved Searches are your friend:
http://wiki.bestpractical.com/index.cgi?HomePageSavedSearches

To save searches, you need permission to View Saved Searches and to Save
them. I forget the exact permissions and I haven't got an RT instance to
hand but you'll be looking in the Group Permissions for them,

Andrew

On 9/26/06, Tomasz Wlodek <tomw at bnl.gov> wrote:
>
> On Tue, 26 Sep 2006, Justin Lim wrote:
>
> > I noticed that when you do a quick search from the homepage of RT that
> it
> > only searchs the open tickets.
> >
> >
> >
> > Is there a way to include ALL tickets opened/closed/resolved/etc ?
> >
>
> Go to "tickets" and use the query. Using the query builder you can search
> for any tickets you want using any criteria you want. Building the query
> it a bit tricky and hard to explain by e-mail, you have to experiment with
> it before you become an expert, but it is possible to learn it. Once you
> have built a query you can save it to use later, so if you have queries
> you use often you can customize your RT.
>
> Tom
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-- 
Regards,

Andrew Nicols
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