[rt-users] LoadSavedSearches right and Customize RT at a glance "Available" queries

Kenneth Crocker KFCrocker at lbl.gov
Tue Apr 3 11:38:47 EDT 2007


	In response to the "The saved search related rights on a group seem not 
to be used for anything." comment; The saved searches privileges for 
groups is based on the fact that the whole point of assigning group 
privileges to a Queue is because the owner of that Queue, or users, may 
not want others outside said privileged group(s) to see (possible 
critical/restricted ie. payroll) info on the tickets in that Queue. 
Hence, it was considered inappropriate to allow users outside a 
privileged group to use/save search Queries for tickets in a Queue with 
sensitive info.


Stephen Turner wrote:
> At Friday 3/30/2007 07:28 PM, Jared Hanks wrote:
>> Hello,
>> I'm apart of Group1 and have saved a search.  I want users in Group2 
>> to be able to load this saved search and add it to their "Customize RT 
>> at a glance", but I'm unable to get it to work.  Users can't see the 
>> Group1's saved searches in the search builder and aren't able to see 
>> them in the "Available" column in Customize RT at a glance.
>> I have the CreateSavedSearch, 
>> EditSavedSearches,LoadSavedSearch,ShowSavedSearches rights granted to 
>> privileged users, so shouldn't I just need to go to Group1 and grant 
>> Group2 the ShowSavedSearch right?  This seems like this should do it, 
>> but it doesn't.
>> Any help is appreciated.
>> Thanks,
>> Jared
> Jared,
> I asked a similar question last week with no reply. From looking at the 
> code, I found out that you will only see searches for the groups you are 
> a member of (directly or indirectly). The saved search related rights on 
> a group seem not to be used for anything.
> Steve
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