[rt-users] Question about autogenerating custom fields

Gene LeDuc gleduc at mail.sdsu.edu
Thu Apr 5 12:10:50 EDT 2007

I don't know if you can auto-generate custom fields, but you can certainly 
store multiple values within an already existing custom field.  For 
instance, set up custom fields for Hardware, OS, Applications, etc, 
creating each field as a "multiple values" field.  Each field can then hold 
as many values as you like.  Using a scrip to load values into the fields 
is fairly straightforward and there are examples in the Contributions (or 
Code Snippets, I can never remember which) area of the wiki.

Let me know if this doesn't answer your question.


At 03:19 PM 4/4/2007, Enrique Gaona wrote:

>I've been asked by my RT users if there's a way to dynamically render 
>custom fields in a given ticket. For instance, in one of our hardware 
>request queues, if a user would request 5 different hardwares with 3 
>different OS, middlewares, etc. They want to be able to specify 5 systems 
>and it would render 5 different fields. I know out of the box, RT does not 
>have this capability, but what I'd like to know, if this is doable and has 
>someone done this already and maybe perhaps point me to the right direction.
>Thanks in advance.

Gene LeDuc, GSEC
Security Analyst
San Diego State University 

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