[rt-users] Question about autogenerating custom fields

[Enrique Gaona]

Gene,
Thanks for the suggestion.   I'll look through the Contributions for some
examples.

Enrique




                                                                           
             Gene  LeDuc                                                   
             <gleduc at mail.sdsu                                             
             .edu>                                                      To 
                                       Enrique Gaona/Austin/IBM at IBMUS      
             04/05/2007 11:10                                           cc 
             AM                        RT User List                        
                                       <rt-users at lists.bestpractical.com>  
                                                                   Subject 
                                       Re: [rt-users] Question about       
                                       autogenerating custom fields        
                                                                           
                                                                           
                                                                           
                                                                           
                                                                           
                                                                           




I don't know if you can auto-generate custom fields, but you can certainly
store multiple values within an already existing custom field.  For
instance, set up custom fields for Hardware, OS, Applications, etc,
creating each field as a "multiple values" field.  Each field can then hold

as many values as you like.  Using a scrip to load values into the fields
is fairly straightforward and there are examples in the Contributions (or
Code Snippets, I can never remember which) area of the wiki.

Let me know if this doesn't answer your question.

Regards,
Gene

At 03:19 PM 4/4/2007, Enrique Gaona wrote:

>I've been asked by my RT users if there's a way to dynamically render
>custom fields in a given ticket. For instance, in one of our hardware
>request queues, if a user would request 5 different hardwares with 3
>different OS, middlewares, etc. They want to be able to specify 5 systems
>and it would render 5 different fields. I know out of the box, RT does not

>have this capability, but what I'd like to know, if this is doable and has

>someone done this already and maybe perhaps point me to the right
direction.
>
>Thanks in advance.
>
>Enrique


--
Gene LeDuc, GSEC
Security Analyst
San Diego State University

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