[rt-users] Custom Status/Ticket disappears

[Torsten Brumm]

Here is a simple example for quicksearch:
<div class="ticket-overview">
<&|/Widgets/TitleBox, title => loc("Quick search"), bodyclass => "",
   titleright => loc("Edit"), titleright_href =>
$RT::WebPath.'/Prefs/Quicksearch.html' &>
<& /Elements/QueueSummary,
   cache => 'quick_search_queues',
   queue_filter => sub { $_->CurrentUserHasRight('ShowTicket') && !exists
$unwanted->{$_->Name} },
   conditions => [ {cond => "Status = 'new'",  name => loc ('new')  },
                   {cond => "Status = 'open'", name => loc ('open') },
                   {cond => "Status = 'accepted'", name => loc ('accepted')
},
                   {cond => "Status = 'implement'", name => loc
('implemented') },
                   {cond => "Status = 'approved'", name => loc ('approved')
},
                   {cond => "Status = 'stalled'", name => loc ('stalled') },
                   {cond => "Status = 'pending'", name => loc ('pending') },
                   {cond => "Status = 'authorized'", name => loc
('authorized') },
                   {cond => "Status = 'resolved'", name => loc ('resolved')
}] &>
</&>
</div>
<%INIT>
my $unwanted = $session{'CurrentUser'}->UserObj->Preferences('QuickSearch',
{});
</%INIT>

i had to add my custom status to this file.

For the rest like tickets i own and so on, its enough if you go to edit in
this module and edit the search string.

Torsten

2007/4/18, Mathew Snyder <theillien at yahoo.com>:
>
> I used the method in the wiki for adding a custom active status to my
> configuration (development box).  It shows up fine.  However, when I
> select it,
> ticket I've applied it to disappears from my list of owned tickets.  How
> can I
> adjust this to force the ticket to stay available the way stalled does?
>
> Thanks
> Mathew
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-- 
MFG

Torsten Brumm

http://www.torsten-brumm.de
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