[rt-users] Collapsed View of Ticket?

[Ole Craig]

On Thu, 2007-04-19 at 15:31 +0100, D.J.Rickard at brighton.ac.uk wrote:
> aybe I have got the description wrong, what I am looking for is to
> condense the view so that what you see is a summary of the
> transactions
> on a ticket then you can "show" the details.  This would make it easy
> to
> scan the whole ticket just reading the items that interest you.  I
> would
> also want it to be toggled on/off for the times you want to read the
> whole ticket.  It just makes it easy to get an overview of what has
> happened on a ticket rather than trawling through potentially long
> entries, such as log files and so on,
> 

The way I see this being useful would be to have every transaction
toggled "closed" EXCEPT the most recent correspondence added. (Or
perhaps the most recent correspondence and also the most recent
comment.) 

I've noticed that tickets with many transactions take for-e-ver to load
(because each transaction is a separate DB query) so the idea would only
be worthwhile if it could be optimized such that transaction content is
only queried when the expansion is toggled. 

	just a thought,
		Ole

-- 
/Ole Craig
Security Engineer
Team lead, customer support

ocraig at stillsecure.com
303-381-3824 direct
303-381-3802 support
303-381-3880 fax

www.stillsecure.com