[rt-users] [initialize database] Segmentation fault Problem

Kevin Falcone falcone at bestpractical.com
Mon Apr 23 08:12:07 EDT 2007

On Apr 20, 2007, at 2:57 PM, Randy Thompson wrote:

Hi Randy

> I've successfully gone through the steps to do a manual  
> installation of
> rt-3.6.3.  However, I've run into a problem during the `make
> initialize-database` phase.  I get a `Segmentation fault` during the
> creation of the RT_System user.  Command output:
> /usr/bin/perl //opt/rt3/sbin/rt-setup-database --action init --dba  
> root
> --prompt-for-dba-password
> In order to create or update your RT database,this script needs to
> connect to your mysql instance on bo01 as root.
> Please specify that user's database password below. If the user has no
> database
> password, just press return.
> Password:
> Now creating a database for RT.
> Creating mysql database rt3.
> Now populating database schema.
> Creating database schema.
> Done setting up database schema.
> Now inserting database ACLs
> Done setting up database ACLs.
> Now inserting RT core system objects
> Checking for existing system user...not found.  This appears to be  
> a new
> installation.
> Creating system user...make: *** [initialize-database] Segmentation  
> fault

I've seen this happen on solaris machines, but I don't think you've  
what platform you're using.

If you're on solaris, you want to have a look at the docs around
@LogToSyslogConf in /opt/rt3/etc/RT_Config.pm and add
(socket => inet) to your RT_SiteConfig.pm


> I've searched the archives and haven't come up with anything  
> specific to
> this problem.  Searching Google came up with a reference to an older
> version of rt (rt-3.2.x) that had an identical error.  It suggested
> rebuilding DBI and DBD::mysql (which I have done), but I continue to
> experience the same problem.  Unfortunately, Perl is exactly my
> strong-point.  So, I'm kind of at a loss.  Any ideas or suggestions  
> are
> greatly appreciated!
> Thanks,
> Randy Thompson
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